BES Xtras Plus

Going viral. We hear that phrase so often these days.   Social media has equipped our customers with the ability to make their voices heard to hundreds of people in a matter of minutes. Now, more than ever, we need to be mindful that a bad experience can create damaging social media coverage and spread like wildfire within minutes of the experience. And as we all know, more often than not, social media is used more frequently to review a negative experience instead of a positive one. As we all strive to make every experience a memorable one, when something goes wrong, address it immediately and with genuine sincerity and perhaps you can turn a negative experience into a positive one that goes viral. Let’s strive to make every experience an awesome one and then we won’t have to worry or stress about a less than stellar experience going viral in social media and causing damage that will be difficult to correct. Until next time, keep on creating magical experiences, one happy customer at a time.