Are employees sending out the wrong message to the customer with their nonverbal communication? Make sure verbal and nonverbal communication are in harmony with your brand.
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Feeling a Little Lucky?
Everyone loves the thrill of being lucky! Don’t forget to incorporate a little fun into St. Patrick’s Day, or any other day and give customers a chance to get lucky
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New Normal Means New Opportunities
The never-ending Covid-19 pandemic presents what is undoubtedly the greatest challenges centers have ever faced. Mandatory closures, new cleaning protocols, staffing issues, supply shortages and other challenges have resulted in
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Don’t Let Holiday Parties Stress You Out | Be Prepared
The holidays are quickly approaching and there is no doubt they are going to be anything but normal. It is rumored that holiday shopping is going to be quite challenging
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Ten Ways to Motivate Beyond Money
Staffing continues to be a challenge for most centers. It’s frustrating enough that there are slim picking when it comes to candidates to hire, and then you have to overcome
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Turn New Customers into Loyal Fans
The pandemic is in the rear view mirror and centers are cruising on the road to recovery with exciting findings. Bowling is back, and stronger than ever. Some centers are
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Staffing for Success
Covid-19 has radically redefined how we do business. Policies and procedures have changed, customer expectations have changed, employee needs have changed and the new norm suddenly means new challenges. One
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Best Birthday Parties in Town
Birthday parties are big business! They’re probably the number one group event that the center hosts, year in and year out. Does your center have the reputation for having the
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Does Your Website Need a Little Spring Cleaning?
Spring has sprung! Clocks have been set forward and winter is officially over. What’s on your radar for Spring Cleaning? Clean the gutters? Strip and wax the floors? Power wash
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Just Want To Have Fun
Things are beginning to look up! With over a year of restrictions, mandates and plummeting revenue it’s clear to see that people are ready to resume life in the new
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Friends Matter
Relationships have always been an important part of our lives, including our professional lives. Relationships are a big part of operating a successful center. Establishing positive business relationships with employees,
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