Tag Archives: Featured

Staffing for Success

Covid-19 has radically redefined how we do business.  Policies and procedures have changed, customer expectations have changed, employee needs have changed and the new norm suddenly means new challenges.

One of the biggest challenges centers are faced with is staffing.   Many positions actually pay less than the expanded unemployment benefits many people are receiving. In fact, in August 2020 68% of unemployed workers were collecting more on unemployment than they earned while working. 

The pandemic also resulted in some taking the opportunity to go to school and pursue a new career, while others sought employment at businesses that were considered essential or had more opportunities for hours.  Working families have struggled with juggling work and online school for their children.  This challenge resulted in some parents giving up their jobs to facilitate childcare and schooling for their children.  Bottom line, there are fewer candidates to fill positions.

A key element in the road to recovery is having the best staff possible in place so they can deliver the best experience possible.  So how do you compete with the attractiveness of unemployment and the reduced number of candidates without breaking the bank?   Below are a few ideas to help attract candidates to your job posting that are relatively low cost.

  • Signing bonuses for new hires
  • Recruitment program
  • Temporary pay bumps for a defined period of time…1 week, 1 month, 1 quarter.  You set the time, based on your budget.
  • Differential pay for peak shifts.
  • Time off with pay for a job well done
  • Employee recognition such as Employee of the Month that includes incentive
  • Grocery delivery stipends
  • Memberships to a streaming service
  • Gym membership (this can often be bartered)
  • Host random drawings and contests for prizes.  These prizes can be bartered.  Consider items such as movie tickets, restaurant meals or discount coupons, groceries or other things that would be appreciated and valued by staff.

Make sure to update all job postings to reflect your COVID-19 action plan (e.g. social distancing, staggered shifts, reduced customer capacity, face mask policy, enhanced cleaning procedures).  This reassures candidates that their safety and health is a priority. 

Tap into your reliable resources.  Ask current employees if they know of anyone looking for a job.  Employees that are happy, reliable and do a great job are likely to associate with friends that are similar.  You might even consider a recruitment program to encourage employees to help fill empty positions.

Post your employment opportunities at the local colleges and universities.  Students often struggle with having experience for their resumes upon graduation.  Be mindful of the positions these young students fill and how you can structure the job description to provide that much needed experience that can be so valuable on a new graduate’s resume.

Post current job openings on social media.  Boosting a post is very inexpensive and can generate great results.  Make sure the post is shareable and encourage current employees and customers to share on their timeline.

Don’t forget to advertise to the customers that are currently inside the center.  High definition advertisement on monitors is quick and easy and many times the call to action is answered immediately.  Consider having table tents throughout the center containing a QR Code that takes customers directly to the employment application or openings available.

Getting the best team members in place might be a challenge but taking the time to find the right ones can result in a more successful center.  Don’t just settle because they can start right away.  Employees are the face of your business and responsible for delivering the experience customers expect and even 1 bad apple can have a negative impact on the whole journey.  So make plans to staff for success!

ADDITIONAL RESOURCES:

Now Hiring MMS Ad and Social Media Post

Cultivating Employees that Want to Help You Grow

Best Birthday Parties in Town

Birthday parties are big business!  They’re probably the number one group event that the center hosts, year in and year out.  Does your center have the reputation for having the best birthday parties in town?  Are your birthday parties exceeding expectations?  Is the experience your center is offering making it to social media for all the right reasons?  If not, it’s time to make it happen!  

With BES X, you can create a unique and personalized experience that customers are willing to pay top dollar.  However, you need to make sure your staff is aware of expectations and are executing parties properly.  Make sure you deliver the true value of your parties by showcasing the features you have at your fingertips!

To deliver an exceptional experience for all your birthday guests consistently, you need to start by creating the right offerings.  Make sure party packages are inclusive, easy to understand and offered at the right price point.  Shop around.  What are other birthday party venues offering?  What are they charging?  What are their reviews?  Be mindful of how limitations and restrictions are positioned, as a list of negatives is an immediate turn off. Remember that small celebrations are popular as a result of Covid-19 restrictions so don’t forget to have options for everyone’s needs.  Many centers have started offering an option for parties to be shared and recorded on zoom to allow for restrictions or concerns of some guests.  Definitely something to consider for additional revenue.

Staff is another key element to delivering an exceptional birthday experience.  Hiring the right candidates to delight your guests is always important but birthday party host or hostess, or as we prefer to call them, an Ambassador of Fun, plays a key role in the party success.  Personality should definitely be considered.  The best candidates should be fun, spunky and have the patients to serve children, all while being attentive to parents or party organizers whose expectations are to have the perfect party for their child.  Candidates should fully understand their job responsibilities and commit to delivering exceptional experiences.  This is a critical role in the center.  Be clear with expectations and provide the Ambassadors of Fun with the tools they need to deliver an over the top experience.

A child’s birthday is a very special day for the parent/grandparent/party organizer and if the experience is what they expected or better yet…better than what they expected price is secondary.  It’s all about the experience from beginning to the end.  They want only the best for their child.  By having a dedicated host or hostess, or Ambassador of Fun as we prefer to call them, allows the party organize to relax and enjoy the party too, while every single detail is being handled by the Ambassador of Fun.

Encourage host or hostess to come up with a signature touch they can add to the parties they deliver.  For example, balloon animals, a special game or their own birthday song.  With social media being such a great way to get exposure, how about having each Ambassador of Fun make a photo frame (of course including the center name and website) and offer to take a group photo of the party guests or a special frame for the guest of honor?  Parents LOVE sharing pictures on social media and this is a fun way to remind them to share the party with their friends.  How about a fun game of Bingo?  Encourage Ambassadors of Fun to create their own cards using elements of the party or even ways to get to know party guests.  Need a little help with ideas?  See our “Get To Know You” bingo cards and instructions below.  Use these as a source of inspiration or add your logo and you’ve got an additional activity for party guests and an ongoing reminder for guests of the great party they attended.

As you can see, there are many things that go into delivering a great experience.  What elements can be added from the lanes?  BES X has many features to help you create WOW Birthdays.  These unique features will generate awesome word of mouth advertising AND ways to increase party revenue, get spin off parties and increase open play by getting guests and families back to the center.  Little things add up to make a BIG difference. 

Birthday Welcome Screens – Personalized welcome screens set the tone for a great event.  Welcome screens can be a photo of the guests of honor or customized with one of 12 birthday backgrounds available in the BES X Marketing Kits. This is one of the must-haves for a great party. 

LED Color Effects – Are you using this feature for your birthday parties?  Especially when you have multiple parties at once, you can easily differentiate between parties by giving each one a different color.  It is also a great way to direct guests to the correct party.   

Birthday Photo Capture – This feature is available with Oceano, Fairy Tales, Prehistorica, Birthday, and Bowlopolis environments.  Take a picture of the birthday child and insert them into the fun.  The kids love being part of the party!  This is a feature that adds value to birthday parties and should be showcased on the marketing material.  This personalized service creates a unique selling point for your center and great photo opportunity for the parent to share on social media with their friends.  In fact, the Ambassador of Fun should remind the parent to be on the lookout for their child’s picture and even suggest the tagline.  My child made it to the big screen at (name of center) or something clever they can post with the image.

Monster Factory – Incorporate this feature into the last 15 or 20 minutes of party time (time may vary depending on how quickly the guests are bowling.  Allow enough time for each guest to build a monster.  At the end of the party, present each child with their take-home creation!  Character Factory can be incorporated into parties in the same manner for older children or adults.  Be sure to print each and distribute at the end!

Birthday Wheel – Keep the party lively by adding a little fun with Birthday Wheel.  This visually captivating feature chooses a lucky person at random to be a winner.  Prizes can be provided by party organizer or provided by center.  A nice “congratulation” bounce back voucher is always well received.

People don’t outgrow the desire to feel celebrated or special on their birthday.  Don’t forget to offer party options for all ages.  Everyone likes to have fun on their special day and bowling is the perfect activity that can be enjoyed by all.  Actively market birthday parties and make the experience one that will earn your center the reputation of having the best parties in town.  Take a look at your birthday party program…do you have room for improvement? 

We’re here to help.  If you need assistance revamping your party program, our customized Virtual Marketing Manager Program might the answer you’ve been looking for.  For more information on the program, send an email to VMM@QubicaAMF.com and let us get you on the road to securing your reputation of having the best parties in town!!

Get to Know You Bingo Cards and Instructions

This fun activity is executed by the AOF and is a great way for guests to learn a little more about each other and keep them entertained while waiting to bowl.  Selection of 4 cards and instructions are provided.

Ambassador of Fun Acknowledgement

« Older Entries