Category Archives: Kiosk

Exclusive Offer with a Twist of Fun

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As an entertainment center operator, filling lanes during slow periods can feel like a challenge—but it’s also the perfect opportunity to get creative and supercharge your business. Imagine an exclusive online-only promotion that not only gets customers through the door but turns their visit into a fun, interactive experience while introducing them to your latest technology. Sound like a homerun? It is!

Here’s how it works:

  1. Pick off-peak times and create a compelling offer that can only be snagged by booking online.  This exclusive promotion encourages guests to plan, filling up those slow periods while creating awareness and usage of the kiosks.  Win-win – center fills the lanes and customers get a deal!
  2. Guests are directed in the reservation confirmation email that they must check in for the exclusive online reservation from the kiosk.  This reduces staff workload, speeds up the process, and gets customers engaged with the technology.  It’s quick, it’s easy, and it feels like a VIP experience from the start. 
  3. Offer a unique gift upon check-in from the kiosk.   Whether it’s a cool piece of center swag or a custom offer (e.g., drink voucher discount for future visit).  It’s a fun way to surprise them and add value to the experience.

Take the excitement a step further by giving each of the guests the opportunity to spin a prize wheel for even more prizes.   Prizes don’t have to be extravagant, as the chance to win something extra will make their visit more memorable and encourage them to return.  Here’s the secret:  it’s not about the size of the prize, it’s the chance to win that gets them excited. 

Don’t forget to include all the promotion details and check in directions in the reservation confirmation email so the customer knows exactly what to expect and what they need to do.

This simple yet effective strategy not only fills empty lanes but creates a fun and engaging environment that enhances the guest experience.  Give it a try and watch your slow times turn into success stories.

Create your offer and start promoting today with your FREE Exclusive Online Offer MMS Ad

Offering Play Now and Waiting List with Kiosk

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Everyone should be familiar with the Play Now option on the kiosk that has been available since launch.  This classic option allows customers to choose and pay for their experience through the kiosk.  With Straight to Lane enabled, the kiosk will even assign a lane to the customer.   

Many centers enjoy the luxury of having more customers than lanes available and find themselves utilizing the Conqueror Waiting List.  With the bowling waiting list becoming available on the kiosk in early fall, now’s the time to get your system fine tuned, make sure SMS is turned on, and come up with a plan to roll out to customers as soon as it is available. Yes, that’s right in early fall, customers will have the convenience of joining the bowling waiting list from the kiosk.   Using the Bowling Waiting List option, your guests will be able to enter information about their group, choose between time or game experiences, and be provided with information on how their request will be managed by your center.

The waiting list can be enabled from your kiosk services on the QPortal.  Keep in mind, it is recommended to disable Play Now when activating the Waiting List to avoid customers skipping the line.  Now’s the time to learn what needs to be done when the waiting list becomes available this fall. For a comprehensive guide on how to enable and utilize the waiting list, click here. 

Join Dottie and Orly in S3_Episode 29_Keep Them Waiting of Seeds of Success podcast to hear creative ways to keep customers engaged while waiting for a lane.  Click here to listen. (link will be added)  Subscribe to Seeds of Success.

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