Offering Play Now and Waiting List with Kiosk
Everyone should be familiar with the Play Now option on the kiosk that has been available since launch. This classic option allows customers to choose and pay for their experience through the kiosk. With Straight to Lane enabled, the kiosk will even assign a lane to the customer.
Many centers enjoy the luxury of having more customers than lanes available and find themselves utilizing the Conqueror Waiting List. With the bowling waiting list becoming available on the kiosk in early fall, now’s the time to get your system fine tuned, make sure SMS is turned on, and come up with a plan to roll out to customers as soon as it is available. Yes, that’s right in early fall, customers will have the convenience of joining the bowling waiting list from the kiosk. Using the Bowling Waiting List option, your guests will be able to enter information about their group, choose between time or game experiences, and be provided with information on how their request will be managed by your center.
The waiting list can be enabled from your kiosk services on the QPortal. Keep in mind, it is recommended to disable Play Now when activating the Waiting List to avoid customers skipping the line. Now’s the time to learn what needs to be done when the waiting list becomes available this fall. For a comprehensive guide on how to enable and utilize the waiting list, click here.
Join Dottie and Orly in S3_Episode 29_Keep Them Waiting of Seeds of Success podcast to hear creative ways to keep customers engaged while waiting for a lane. Click here to listen. (link will be added) Subscribe to Seeds of Success.