Category Archives: Kiosk

Offering Play Now and Waiting List with Kiosk

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Everyone should be familiar with the Play Now option on the kiosk that has been available since launch.  This classic option allows customers to choose and pay for their experience through the kiosk.  With Straight to Lane enabled, the kiosk will even assign a lane to the customer.   

Many centers enjoy the luxury of having more customers than lanes available and find themselves utilizing the Conqueror Waiting List.  With the bowling waiting list becoming available on the kiosk in early fall, now’s the time to get your system fine tuned, make sure SMS is turned on, and come up with a plan to roll out to customers as soon as it is available. Yes, that’s right in early fall, customers will have the convenience of joining the bowling waiting list from the kiosk.   Using the Bowling Waiting List option, your guests will be able to enter information about their group, choose between time or game experiences, and be provided with information on how their request will be managed by your center.

The waiting list can be enabled from your kiosk services on the QPortal.  Keep in mind, it is recommended to disable Play Now when activating the Waiting List to avoid customers skipping the line.  Now’s the time to learn what needs to be done when the waiting list becomes available this fall. For a comprehensive guide on how to enable and utilize the waiting list, click here. 

Join Dottie and Orly in S3_Episode 29_Keep Them Waiting of Seeds of Success podcast to hear creative ways to keep customers engaged while waiting for a lane.  Click here to listen. (link will be added)  Subscribe to Seeds of Success.

Summer Bowling Rush? Kiosks to the Rescue

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Summer is peak season for bowling entertainment centers, with families, friends, camps, and tourists flocking to enjoy some cool indoor fun.  As exciting and fun as the atmosphere can be, it also brings challenges, particularly for the staff managing this influx of customers.  This is where a kiosk can be a game-changer and should be leveraged to enhance both customer experience and operational efficiency.

Streamlining customer check-in and reservation by making the customer aware of checking in for the reservation on the kiosk starts the experiences off seamlessly.  This reduces wait times and presents bottlenecks at the front desk.

Encourage customers to browse the food and beverage menu, customize their orders and pay directly through the kiosk.  This not only speeds up the ordering process but also reduces the likelihood of errors.  This is a win for the customer and for the staff alike.  It’s no secret that happy customers are more enjoyable to serve.

Driving customers to the kiosk to handle routine tasks, allows staff to focus on improved customer interactions and allows centers to handle higher volumes of customer with the same number of staff.  This redirection of staff reduces stress and has a positive impact on the customer experience.

Keeping staff motivated is key to delivering a great customer experience.  Lean on kiosks during busy summer months to take the burden and stress off your staff, while delivering a state-of-the-art experience for your customers.

Don’t forget to take advantage of the Kiosk Marketing Kit to drive awareness and usage!

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