Category Archives: Kiosk

Turn Viral Trends Into Marketing Success

Every business wants to create the next big marketing success story. Many spend countless hours brainstorming original promotions, hoping to come up with an idea that captures attention and drives customers through the door. But some of the most successful marketing campaigns don’t begin with a completely new idea. Instead, they begin by recognizing what people are already excited about and finding a creative way to become part of the conversation.  

A surprising example came during the World Cup when ranch dressing became an unexpected social media sensation. International visitors began sharing videos of themselves trying the popular American condiment, and the trend quickly spread across social media. It generated so much attention that even the TSA reminded travelers that ranch dressing counts as a liquid in carry-on luggage. What started as a simple food trend became one of the most talked about moments surrounding the tournament.  

The real marketing lesson wasn’t about ranch dressing. It was about attention. 

Businesses that recognized the growing excitement found ways to participate instead of sitting on the sidelines. Hidden Valley distributed ranch seasoning packets during World Cup events. Kraft joined the conversation by joking about TSA compliant travel size ranch packs on social media. Neither company created the trend, but both amplified it by engaging with something people were already talking about.  

This is an important reminder for bowling and entertainment centers. Successful promotions don’t always have to be completely original. Sometimes the best marketing opportunities come from observing what’s already capturing people’s attention and adapting those ideas to fit your business. 

Many operators feel pressure to constantly invent fresh promotions from scratch. Guests rarely care where an idea originated. They simply care whether the experience is fun, memorable, and worth sharing. Looking at trends, community events, holidays, sporting events, blockbuster movies, or viral social media moments can provide endless inspiration for promotions that already have built-in excitement.  

The key is to adapt rather than copy. 

For bowling and entertainment centers, that could mean creating promotions inspired by major sporting events, offering themed menu items tied to cultural celebrations, hosting country versus country bowling competitions, or building family events around popular trends that are already generating conversations online. The goal is not to duplicate someone else’s campaign but to create an experience that feels relevant to your audience while connecting to something people are already excited about.  

Social media provides one of the easiest ways to identify these opportunities. Every day, customers reveal what interests them through the videos they watch, the topics they discuss, and the experiences they share. Those conversations often provide valuable clues about what could resonate with guests at your center.  

This approach works particularly well because bowling centers are in the experience business. People don’t usually share ordinary moments online. They share experiences that are funny, surprising, unique, or memorable. A creative themed event, an entertaining challenge, or a clever promotion connected to a current trend has the potential to generate organic social media exposure as guests post about their visit and the products they used while visiting your center. This is important especially when you’re trying to promote your newest products like Neoverse, Kiosk, BES NV, or other new exciting products. When that happens, customers become some of your most effective marketers.  

Another important takeaway is that marketing doesn’t always need to be serious. Some of the most successful campaigns simply make people smile. Unexpected ideas often generate more conversation than carefully polished advertisements because they feel authentic and entertaining. Bowling and entertainment centers are uniquely positioned to embrace this playful approach because guests visit specifically to have fun.  

Before planning your next promotion, take a moment to look beyond your own business. Ask yourself: 

  • What trends are people talking about right now?  
  • What major events are happening in my community or around the world?  
  • How can my center creatively participate in those conversations?  
  • What experience can I create that guests will want to share with others?  

Great marketing isn’t always about having the biggest budget or the most groundbreaking idea. Often, it’s about paying attention, recognizing opportunities, and acting quickly while excitement is building. The businesses that benefited from the ranch dressing phenomenon weren’t necessarily the ones that started it. They were the ones that noticed it first and found creative ways to participate.  

The next successful promotion for your bowling or entertainment center may not come from your next brainstorming session. It may already be trending online, generating conversations in your community, or capturing people’s attention. The opportunity is simply waiting for someone to recognize it and turn it into an unforgettable guest experience.

This blog topic was featured on the Seeds of Success Podcast Ep 121_What Ranch Dressing Can Teach Us About Marketing

Visit one of the podcast platforms below to listen.

Apple Podcasts: https://tinyurl.com/v2ap2cpv

Spotify: https://tinyurl.com/3nuvafwp

YouTube: https://tinyurl.com/355skzwp

What AI Says About Your Business and Why It Matters

Before a potential customer calls your business, sends an email, or walks through your doors, chances are they have already formed an opinion about you. Today’s consumers research businesses online before making decisions, and increasingly, they are turning to artificial intelligence tools alongside traditional search engines to help guide those choices.

This shift has changed the way businesses are discovered and evaluated. When someone asks an AI assistant for recommendations, information about a company, or whether a business is trustworthy, the response is built from the information available across the internet. Your website, online reviews, social media activity, business listings, and other digital content all contribute to the picture that potential customers see.

In many cases, a customer may decide whether to consider your business before ever speaking with you. That means your digital presence is no longer simply a marketing tool. It has become your first impression.

The good news is that AI is not inventing information about your business. It is pulling from what already exists online. If your website contains outdated information, your business hours are incorrect, or your online presence is inconsistent, those issues can surface in search results and AI-generated summaries. Likewise, if your content is current, accurate, and informative, you are far more likely to be represented positively.

This is especially important for businesses that have unique products, services, or attractions that set them apart from competitors. If offerings such as Neoverse, BES NV, HyperBowling, or other distinctive features are part of your competitive advantage, make sure they are clearly mentioned throughout your website and digital content. If those features are not prominently included in your digital footprint, search engines and AI tools may not recognize them when summarizing your business. It’s also important to remember that key information should be included as searchable text on your website whenever possible. Details that only appear within images or graphics may not be as easily discovered or referenced by AI-powered search tools.

This is why clarity and consistency have become so important. Customers want quick answers, and AI tools are helping them find those answers faster than ever. Businesses that provide clear, accessible information are more likely to build trust and earn consideration.

One of the best places to start is your website. Within a few seconds of arriving on your homepage, visitors should be able to understand what your business offers, who it serves, what makes it unique, and how to take the next step. Clear messaging not only helps potential customers, but it also helps search engines and AI tools accurately understand and describe your business.

Staying active online is equally important. Fresh content, recent photos, updated information, and regular activity signal that your business is engaged and operating. An inactive website or dormant social media account can create the impression that a business is no longer paying attention to its customers.

Reviews also play a major role in shaping your digital reputation. They are often one of the strongest indicators of trust and are highly visible in both search results and AI-generated recommendations. Encouraging satisfied customers to leave reviews, responding professionally to feedback, and learning from customer comments can strengthen your credibility and help future customers feel more confident about choosing your business.

The reality is that your business is being represented online even when you are not actively participating in the conversation. Search engines, review platforms, and AI tools are helping consumers make decisions every day based on the information available about your company.

A simple exercise can help you understand what potential customers are seeing. Search for your business online, review your website, read through your reviews, and even ask an AI tool about your company. Then consider whether the information accurately reflects the experience you want customers to have.

If something feels outdated, unclear, or incomplete, start with one improvement. Update your website, refresh your business information, add new photos, or respond to recent reviews. Small changes can make a meaningful impact.

Your digital first impression is often your only opportunity to earn a customer’s attention. By keeping your online presence clear, active, and credible, you can build trust before the first interaction ever takes place and position your business to stand out in an increasingly digital world.

This blog topic was featured on the Seeds of Success Podcast Ep 116_Before They Call

Visit one of the podcast platforms below to listen.

Apple Podcasts: https://tinyurl.com/mtsuxs68

Spotify: https://tinyurl.com/2dfcp4cc

YouTube: https://tinyurl.com/3j2we8kv

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