Attracting Quality Candidates that Deliver Exceptional Service

In the competitive landscape of the entertainment industry, hiring and retaining the best team members is crucial for the success of the center.  A talented and motivated staff can significantly enhance the overall customer experience, leading to customer satisfaction, repeat visits, and positive word-of-mouth and other user generated content.  To ensure you attract quality candidates and assemble an outstanding team that delivers excellent service, it’s essential to implement effective marketing strategies for recruitment. 

Six Ways to Attract Top-Notch Candidates

  1. Showcase Your Center’s Unique Culture and Values: Every center has its distinct atmosphere, values, and culture.  Highlight these aspects in your marketing efforts, just as you do when marketing your center to customers to convey a sense of what sets your center apart.  Show them why they should work at the center.  Emphasize the fun work environment, team camaraderie, and the importance placed on delivering exceptional customer experiences.  Prospective candidates who resonate with your values and culture are more likely to apply, resulting in a higher chance of finding individuals who are aligned with the center’s mission.
  2. Leverage Social Media Platforms: Social Media is a powerful and inexpensive tool for reaching a wider audience and engaging potential job applicants.  Leverage Facebook, Instagram, and LinkedIn, at minimum, to regularly share engaging content that showcases the positive aspects of working at the center.  Feature success stories of your current staff, highlight any team-building activities and promote the perks and benefits that come with working at the center.  Encourage employees to share their experiences on their personal social media accounts to extend the reach even further.  Also, invite some of the social media savvy employees to participate in creating content.
  3. Optimize Your Website for Job Seekers: Ensure that your center’s website has a dedicated section for job opening and career opportunities.  Make it user-friendly and easy to navigate, allowing potential candidates to browse available positions, submit applications and learn more about your center’s values and work culture.  Use compelling language and visuals to showcase the benefits of joining your team.  Consider including employee testimonials or videos that give an inside look into what it’s like to work at your center.
  4. Engage with Local Educational Institutions: Network with local schools, colleges, and vocational institutions.  Reach out to career centers, guidance counselors, or professors who may have students interested in part-time or seasonal work.  Participate in job fairs, campus events, or offer internships to build relationships with potential candidates.  By actively engaging with educational institutions, you can tap into a talent pool that aligns with your requirements and offers opportunities for professional growth.  It also provides an opportunity to gain valuable experience that can be added to a resume for those seeking long term careers. 
  5. Implement Employee Referral Programs: Your current employees can be your best brand ambassadors.  Encourage them to refer potential candidates to your center by offering incentives such as paid time off or even a referral program with monetary rewards.  Happy employees are more likely to recommend individuals who will be a good fit for the team, ensuring a higher caliber of applicants.
  6. Emphasize Training and Career Development: Highlight the training and career development opportunities available at your center.  Clearly communicate that you are invested in the growth and advancement of your employees.  Offering ongoing training and learning opportunities not only attracts talented candidates but also helps retain and motivate your existing staff, leading to better customer service.  QubicaAMF offers additional system training, marketing training and several other training and learning opportunities as part of the QPortal Conqueror Maximization Resources Library.  Request assistance here.

Marketing your center to attract quality candidates is a critical aspect of building a stellar team that delivers excellent service to your customers.  Remember, investing in the right people will ultimately enhance the customer experience and contribute to the long-term success of your center.  

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